Whilst the transition to the new system has gone relatively smoothly for most people, some users are experiencing issues with some aspects of RLFANS.COM so we have put together a very short FAQ to assist with the most common issues.
You can find this under the menu dropdown, the three horizontal lines next to the logo in the top left, but we have included it here in full.
Just to emphasise, if you are having any issues then please email us and we will endeavour to help, and thanks for bearing with us while we make this transition to the new framework which will be better for everyone in the long term.
Can't Log In
I cannot log into the new system Please be aware that we are now case sensitive for usernames and passwords. You need to enter your username exactly as it was when you registered. If it used capital letters in the username the these need to be exactly as it was registered.
If you request a reset to your password but don’t get the e-mail then first check your trash or spam. If you still can’t find it then ensure that you are checking the same email address that you registered with.
You can request a change of email (if you no longer have access), or a manual reset of your password, by contacting support@rlfans.com. You may be asked to provide proof of ownership of account if you send the request email from an address which is not the one that your username is registered to.
Please provide your username and the email address associated with the account in any contact. Please note that the system does not allow the registration of more than one username to a single email. Issue:
I get a blank screen occasionally, missing posts, or an advert obscuring the typing pane, or corruption in the typing pane.
As a first option, try;
• Log out of rlfans.com
• Clear your temporary internet files (cache) on any devices where you are experiencing problems
• Delete any old bookmarks or links to rlfans.com
• Go to rlfans through www.rlfans.com
• Log in again and set up your links and bookmarks.
On iPad with Safari I Can't log on
If you've been logged out on iPad with Safari (possibly other browsers) and when you try and log in you get the progress bar to half way across before being returned to the home page, still in logged out state, then please restart your iPad. This will hopefully fix the problem.
If you ae still having issues then please contact support@rlfans.com with details on your device, browser and operating system along with screenshots which demonstrate the problem that you are having.
